Olif
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Covid-19

WHAT'S DIFFERENT?



Visiting our restarant



We know things are different at the moment, and we're doing our best to stay open while keeping people safe. We are following government guidance for the hospitality industry and have put measures in place to keep people safe:


New entry system to manage the flow of traffic in and out of the building


Removed tables to create more distance between diners


Put up screens / sneeze guards in between tables


Put hand sanitiser points throughout the building


Created an online menu accessed via a QR code


Cashless payments and sanitising of card machine between uses


Allowed more time in between tables to disinfect tables using anti-viral cleaner


In addition to these measures, we are also following Welsh Government rules.


We are currently unable to accept bookings for more than 4 people, unless you are from the same household. We will also be unable to welcome people from high risk areas or areas that are in lockdown in other areas of the UK.


It is now a requirement for all diners (apart from children) to bring ID / proof of your address for any restaurant booking and we are required to take your name and contact details for test and trace purposes.


It is also a requirement for our staff and you to wear a mask at all times when in the building, unless you are seated to eat and drink.


We know that things are very different at the moment and we thank you for keeping our staff and our customers safe.

CHECKING IN & OUT



We usually love meeting our guests, it's one of the reasons we chose this business, but at the moment, we have to do what we can to keep our guests safe. We’ve therefore made our check-in and check-out process contactless while we are managing the risks of Covid-19.

Check-in will start at 4:00pm to allow extra time for cleaning to take place, and has been extended to 9:00pm, to minimise the risks of guests arriving together. On the day before you are due to arrive, you will get an email from us notifying you of the code to open the front door. You'll also get directions to your room, as well as access to a 'Guest Area' on our website with lots of useful information. Don’t worry, we’ll still be on hand to check that everything is OK.

Check-out will be 8:00-10:30am. Payments will usually be taken before your departure. If not, a copy of your invoice will be emailed to you, and payment for any outstanding amounts will be taken from the card that you originally booked with. 

breakfast



We have our same delicious breakfast menu with hot and cold options, but we have to do things differently for a while. We still have our breakfast buffet items, but now we'll be bringing them to your table. Things are taking a little longer than usual because of this, so we are allocating slots for guests and asking that you order your breakfast and book your slot with us before 10pm the night before. All you need to do is visit GUEST SERVICES  and click on 'breakfast' to access our breakfast form. 


If you have an early start, don't worry, we can organise a 'breakfast to go' bag with fruit, a cereal bar, breakfast muffin, yoghurt, fruit juice, water and porridge pot.

At night, you can book into our on-site tapas restaurant (please check our opening times here ). If it's a warm night, you're more than welcome to eat or have drinks on our balcony. Please note that during the summer and at weekends throughout the year, tables are usually scarce, and as we have a limited number of tables now, it is recommended that guests book in advance.

HOUSEKEEPING DURING YOUR STAY



In order to keep our staff and guests safe, we will not be stripping beds unless specifically requested to do so. If you’d rather we didn’t service your room, that’s OK too and we’ll provide clean towels, refreshments and toilet tissue on a tray outside your door. If you need anything else - just let us know!

KEEPING OTHERS SAFE



In line with Welsh law, we ask all guests to wear a face covering and to respect our 2m social distancing rules while inside Olif. We also ask that you use one of our hand sanitising points when entering / leaving the building. 

KEEPING YOU SAFE




We have carried out a comprehensive risk assessment and have put new cleaning protocols in place to ensure that our guests and staff are safe.


We already have a 5 star rating on Conwy Council's Food Hygiene system, but we have recently revisited all of our standard operating procedures to ensure that all food and drink will be prepared with the strictest of hygiene standards.


We have secured Visit Wales's 'Ready to Go' industry standard mark, which means that we have demonstrated that we are following government and industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and social distancing.


We have also carried out an assessment under the AA's 'Covid Confidence' scheme which requires establishments to meet stringent criteria in line with the government guidelines as well as UKHospitality and respective trade association guidelines.