We know things are different at the moment, and we're doing our best to stay open while keeping people safe. We are following government guidance for the hospitality industry and have put measures in place to keep people safe:
New entry system to manage the flow of traffic in and out of the building
Removed tables to create more distance between diners
Put up screens / sneeze guards in between tables
Put hand sanitiser points throughout the building
Created an online menu accessed via a QR code
Cashless payments and sanitising of card machine between uses
Allowed more time in between tables to disinfect tables using anti-viral cleaner
In addition to these measures, we are also following Welsh Government rules.
We are currently unable to accept bookings for more than 4 people, unless you are from the same household. We will also be unable to welcome people from high risk areas or areas that are in lockdown in other areas of the UK.
It is now a requirement for all diners (apart from children) to bring ID / proof of your address for any restaurant booking and we are required to take your name and contact details for test and trace purposes.
It is also a requirement for our staff and you to wear a mask at all times when in the building, unless you are seated to eat and drink.
We know that things are very different at the moment and we thank you for keeping our staff and our customers safe.
We have our same delicious breakfast menu with hot and cold options, but we have to do things differently for a while. We still have our breakfast buffet items, but now we'll be bringing them to your table. Things are taking a little longer than usual because of this, so we are allocating slots for guests and asking that you order your breakfast and book your slot with us before 10pm the night before. All you need to do is visit GUEST SERVICES and click on 'breakfast' to access our breakfast form.
If you have an early start, don't worry, we can organise a 'breakfast to go' bag with fruit, a cereal bar, breakfast muffin, yoghurt, fruit juice, water and porridge pot.
At night, you can book into our on-site tapas restaurant (please check our opening times here ). If it's a warm night, you're more than welcome to eat or have drinks on our balcony. Please note that during the summer and at weekends throughout the year, tables are usually scarce, and as we have a limited number of tables now, it is recommended that guests book in advance.
We have carried out a comprehensive risk assessment and have put new cleaning protocols in place to ensure that our guests and staff are safe.
We already have a 5 star rating on Conwy Council's Food Hygiene system, but we have recently revisited all of our standard operating procedures to ensure that all food and drink will be prepared with the strictest of hygiene standards.
We have secured Visit Wales's 'Ready to Go' industry standard mark, which means that we have demonstrated that we are following government and industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and social distancing.
We have also carried out an assessment under the AA's 'Covid Confidence' scheme which requires establishments to meet stringent criteria in line with the government guidelines as well as UKHospitality and respective trade association guidelines.