Covid-19
CURRENT RESTRICTIONS
We are currently closed due to restrictions put in place by the Welsh Government. Please note that the restrictions are different in Wales to England and we expect our rooms to re-open from the beginning of April on a 'self-contained' basis . This means that we will be able to serve food and drinks in our guest rooms, and hopefully on our balcony (weather permitting). We will also be serving tapas and paella to take away from this time. We expect the bar / restaurant to be open sometime in May.
We will update this page once we have had clear guidance from the Welsh Government.
KEEPING YOU SAFE
We have adapted our business to make sure that our guests and staff are safe during these challenging times. Please note that it's far from 'business as usual', but we have done everything we can to try to make sure we can continue to provide a high level of service while still keeping everyone safe, and adhering to the restrictions and guidance put in place by the Welsh Government.
In line with Welsh law, we ask all guests to wear a face covering and to respect our 2m social distancing rules while inside Olif. We also ask that you use one of our hand sanitising points when entering / leaving the building and 'check-in' via NHS Wales' 'Track and Trace' app.
We have carried out a comprehensive risk assessment and have put new cleaning protocols in place to ensure that our guests and staff are safe. We have secured Visit Wales's 'Ready to Go' industry standard mark , which means that we have demonstrated that we are following government and industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and social distancing.
We have also carried out an assessment under the AA's 'Covid Confidence' scheme which requires establishments to meet stringent criteria in line with the government guidelines as well as UKHospitality and respective trade association guidelines.
EATING WITH US
We have put a number of measures in place to ensure that our guests and staff are safe within our restaurant.
All staff and guests will be required to wear a mask at all times when in the building, unless seated to eat and drink.
We have put a new entry and exit system in place to manage the flow of guests in and out of the restaurant. Guests will be asked to sanitise their hands at the front door and to ring the bell to attract the attention of our front of house team. We have reduced the number of bookings per slot to ensure that we do not have too many guests waiting to be seated at any one time. Guests will be reminded to arrive promptly in their confirmation email, to ensure that early arrivals are not waiting on the steps.Â
Our front of house team will take you to your table once it is available. Â
Slots will be resticted to 1 hour 45 minutes, in order to allow us to properly sanitise and disinfect tables and contact points in between guests. We will be unable to extend slots for guests who do not arrive on time.
We have removed tables and changed our layout to create more distance between guests and there are sneeze guards / screens in between tables and on the bar.
We have created an online menu accessed via a QR code or via our website, and instructions are available on each table. Our front of house team will be on-hand to help, and will take orders directly from guests.Â
We will operate on the basis of contactless payments only.Â
ADDITIONAL RESTRICTIONS
We may have restrictions on the number of people per booking (e.g. rule of 6), and bookings may be restricted to single or no more than two households. We may also be unable to welcome people from high risk areas or areas that are in lockdown in other areas of the UK. At all times, we will comply with the guidance / requirements issued by the Welsh Government and Conwy County Borough Council.
We may be required to ask guests to bring ID / proof of residence or to take names and contact details for NHS Wales' 'track and trace' programme.
We will update this page as new information becomes available.
STAYING WITH US
CHECKING IN & OUT
We usually love meeting our guests, it's one of the reasons we chose this business, but at the moment, we have to do what we can to keep our guests safe. We’ve therefore made our check-in and check-out process contactless while we are managing the risks of Covid-19.
Check-in will start at 4:00pm to allow extra time for cleaning to take place, and has been extended to 9:00pm, to minimise the risks of guests arriving together. On the day before you are due to arrive, you will get an email from us notifying you of the code to open the front door. You'll also get directions to your room, as well as access to a 'Guest Area' on our website with lots of useful information. Don’t worry, we’ll still be on hand to check that everything is OK.
Check-out will be 8:00-10:30am. Payment for your room will be taken according to the rate that you have chosen. Payment for any additional charges will be taken on the day of departure using the card that you booked with.Â
FOOD & DRINK
We have our same delicious breakfast menu with hot and cold options, but we have to do things differently for a while. We still have our breakfast buffet items, but now we'll be bringing them to your table (or room where we are unable to serve food in our restaurant). All food and drink will be covered while in transit. Things are taking a little longer than usual because of this, so we are allocating slots for guests and asking that you order your breakfast and book your slot with us before 10pm the night before. All you need to do is visit GUEST SERVICES  and click on 'breakfast' to access our breakfast form.Â
If you have an early start, don't worry, we can organise a 'breakfast to go' bag with fruit, a cereal bar, breakfast muffin, yoghurt, fruit juice, water and porridge pot.
Depending on restrictions, at night, you can book into our on-site tapas restaurant (please check our opening times here ). If it's a warm night, you're more than welcome to eat or have drinks on our balcony. Please note that during the summer and at weekends throughout the year, tables are usually scarce, and as we have a limited number of tables now, it is recommended that guests book in advance.Â
If we are unable to open our restaurant, we will be serving a limited menu in your room or on our balcony, weather permitting. During this time, each room will be equipped with a table and chairs - your own 'pop-up' restaurant!
HOUSEKEEPING DURING YOUR STAY
In order to keep our staff and guests safe, we will not strip beds during your stay, and rooms will only be serviced on request. If you prefer your room to remain untouched, you will still be able to ask for extra items such as clean towels, refreshments etc.
FOOD HYGIENE
We already have a 5 star rating on Conwy Council's Food Hygiene system, but we have recently revisited all of our standard operating procedures to ensure that all food and drink will be prepared with the strictest of hygiene standards.