Olif
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Covid-19

CURRENT RESTRICTIONS



Our restaurant has now re-opened and we are open Tuesday to Sunday from 6pm, and on Saturdays and Sundays, we are also open 12-3pm.


Our rooms are now also available to book, and breakfast will be served in our restaurant.

EATING WITH US



We have put a number of measures in place to ensure that our guests and staff are safe within our restaurant.


All staff and guests will be required to wear a face covering at all times when in the building, unless seated to eat and drink. 


We have a new entry and exit system in place to manage the flow of guests in and out of the restaurant. You will be asked to sanitise your hands on arrival and to ring the bell to attract the attention of our front of house team. We have reduced the number of bookings per slot to ensure that we do not have too many guests waiting to be seated at any one time.  We ask that guests arrive promptly so that we can avoid people queuing. If you arrive early, we may ask you to come back when your table is ready.


Our front of house team will take you to your table once it is available.  


Slots will be resticted to 1 hour 45 minutes, in order to allow us to properly sanitise and disinfect tables and contact points in between guests. We will be unable to extend slots for guests who arrive late.

We have removed tables and changed our layout to create more distance between guests and there are sneeze guards / screens in between tables and on the bar. 


We have created an online menu accessed via a QR code or via our website, and instructions are available on each table.  You won't have to order through an app though and our front of house team will be on-hand to help, and will take orders directly from guests. 


We will operate on the basis of contactless payments only and are not currently accepting cash. 


ADDITIONAL RESTRICTIONS


Under Welsh Government rules, restaurants can take bookings up to 6 people from up to 6 households, but the 2m social distancing rule remains in place. Our restaurant is small and is split across 2 rooms so we are unable to seat more than 4 people together. We are also unable to move tables together because of the barriers in place and the impact that this has on maintaining the 2m distance for other guests. We hope to be able to welcome larger groups if the situation changes.


Please note that all of our availability is shown on our online booking system and if the time slot you want is not showing, this is because it is already full. If you get a message saying 'online booking is not possible', this means that the whole restaurant is full. You can however get in touch with us via our contact form to ask to be put on our waitlist.

We are getting a high number of guests not turning up for their booking, and not letting us know. All guests will get a text 3 hours before their booking time, to give them an opportunity to cancel if they cannot make it. Please support hospitality businesses and always let us know if your plans change.


Guests will have to bring ID and we will need to take the name and contact details of everyone in your party. You will also be expected to check into the NHS Wales' 'track and trace' programme.


We will update this page as new information becomes available.

STAYING WITH US



CHECKING IN & OUT


We usually love meeting our guests, it's one of the reasons we chose this business, but at the moment, we have to do what we can to keep our guests safe. We’ve therefore made our check-in and check-out process contactless while we are managing the risks of Covid-19.

Check-in will start at 4:00pm to allow extra time for cleaning to take place, and has been extended to 9:00pm, to minimise the risks of guests arriving together. On the day before you are due to arrive, you will get an email from us notifying you of the code to open the front door. You'll also get directions to your room, as well as access to a 'Guest Area' on our website with lots of useful information. Don’t worry, we’ll still be on hand to check that everything is OK and you will be able to use our online messaging service / Whatsapp to get in touch with us if you need something.

Check-out will be 8:00-10:30am. Payment for your room will be taken according to the rate that you have chosen. Payment for any additional charges will be taken on the day of departure using the card that you booked with. 


FOOD & DRINK


We've thought long and hard about how to keep giving our guests 5* service while respecting social distancing. We have decided to keep our 8:30 - 9:30am breakfast slot, but for the moment, we are asking guests to give us their breakfast order by 11:00pm the night before, and to agree a slot with us. This is to help us with social distancing, and to take account of the fact that we are unable to provide an open breakfast buffet, so need to ensure we have enough time with each set of guests to provide table service for these items. All you need to do is visit GUEST SERVICES  and click on 'breakfast' to access our breakfast form. 


If you have an early start, don't worry, we can organise a 'breakfast to go' bag with fruit, a cereal bar, breakfast muffin, yoghurt, fruit juice, water and porridge pot.


HOUSEKEEPING DURING YOUR STAY


We are trying to limit contact with and between guests as much as possible, and we are asking guests to let us know if they would like their rooms to be serviced and to book in a slot. For those who do not want their room to be serviced, we can replenish things like coffee, tea and towels based on what you need, and will bring the items to your room on a tray. We will not be stripping beds until guests leave, unless you specifically request that we do so. 

KEEPING YOU SAFE



We have adapted our business to make sure that our guests and staff are safe during these challenging times. Please note that it's far from 'business as usual', but we have done everything we can to try to make sure we can continue to provide a high level of service while still keeping everyone safe, and adhering to the restrictions and guidance put in place by the Welsh Government.


In line with Welsh law, we ask all guests to wear a face covering and to respect our 2m social distancing rules while inside Olif. We also ask that you use one of our hand sanitising points when entering / leaving the building and 'check-in' via NHS Wales' 'Track and Trace' app.


We have carried out a comprehensive risk assessment and have put new cleaning protocols in place to ensure that our guests and staff are safe. We have secured Visit Wales's 'Ready to Go' industry standard mark, which means that we have demonstrated that we are following government and industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and social distancing.

We have also carried out an assessment under the AA's 'Covid Confidence' scheme which requires establishments to meet stringent criteria in line with the government guidelines as well as UKHospitality and respective trade association guidelines.

FOOD HYGIENE



We already have a 5 star rating on Conwy Council's Food Hygiene system, but we have recently revisited all of our standard operating procedures to ensure that all food and drink will be prepared with the strictest of hygiene standards.