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Covid-19

COVID-19 POLICY STATEMENT




OUR APPROACH

(Updated 30/05/20)


We are now shut until the 19th June, when the Welsh Government will re-assess the rooms relating to business closures. 



BOOKINGS UP TO 18/06/20


We have already contacted all guests who have bookings up to 18/06/2020. If you have not heard from us, please get in touch straight away and we will let you know what your options are.



BOOKINGS BETWEEN 19/06/20 - 31/08/20


Flexible Rate


For bookings from 01st June - 31st August, we are upgrading everyone with an existing Flexible Rate to our Super Flexible Rate , allowing you to cancel up to 48 hours before your intended stay. Payment will only be taken after the free cancellation period has ended, so you have the flexibility of waiting until closer to your booking before making any decisions about cancelling.


If you would rather change your dates now, you can select alternative dates anytime up to 24 months after your original stay date. If you do not feel confident selecting new dates at this time, we can move your booking ahead 12 months, with the ability to change your dates at any time up to 48 hours before your stay.


If you do have to cancel in the 48 hours before your stay and payment is taken, we will treat this as a Non-Refundable booking, and our usual terms and conditions will apply.



Non Refundable Rate


People with bookings up to 30th June may move their dates for free up to 24 months after their original stay dates. 



NEW BOOKINGS


Please be aware that we expect our guests to be aware of the risks of booking Non-Refundable bookings. For all reservations from 08/04/20, our usual terms and conditions will apply. We have introduced our new 'Super Flexible Rate' which allows you to cancel up to 48 hours before you stay, so if you do not plan to buy travel insurance, we recommend this rate, which gives you greater flexibility.



STAY SAFE


We hope that all of our guests stay safe and hope to see you all under much better circumstances in the future.



SUPPORT TOURISM #dontcancel #changethedate