Covid-19
CURRENT RESTRICTIONS
Our rooms have now re-opened on a 'self-contained' basis. This means that we have to serve breakfasts and evening meals/drinks to guests in their rooms. Don't worry though, we've set up a 'pop-up restaurant' with tables and chairs in every room, and most rooms overlook the river!
The restaurant can re-open indoors from 17th May but until then, we will be serving food and drinks outside on our small terrace. We only have seating for 10 people, and our parasols offer limited protection from the elements, so planned opening times could change depending on the weather. At the moment, we are hoping to open Friday and Saturday nights, and Saturday and Sunday during the day. Guests will be able to have their breakfast and evening meal on the balcony throughout the week. Our menu will be smaller than usual but just as delicious!
When the restaurant re-opens indoors during the week of 17th May (the exact timing will be subject to confirmation), we will have our full menu and will resume 'Linz Dinz' - our traditional Sunday roasts.
KEEPING YOU SAFE
We have adapted our business to make sure that our guests and staff are safe during these challenging times. Please note that it's far from 'business as usual', but we have done everything we can to try to make sure we can continue to provide a high level of service while still keeping everyone safe, and adhering to the restrictions and guidance put in place by the Welsh Government.
In line with Welsh law, we ask all guests to wear a face covering and to respect our 2m social distancing rules while inside Olif. We also ask that you use one of our hand sanitising points when entering / leaving the building and 'check-in' via NHS Wales' 'Track and Trace' app.
We have carried out a comprehensive risk assessment and have put new cleaning protocols in place to ensure that our guests and staff are safe. We have secured Visit Wales's 'Ready to Go' industry standard mark, which means that we have demonstrated that we are following government and industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and social distancing.
We have also carried out an assessment under the AA's 'Covid Confidence' scheme which requires establishments to meet stringent criteria in line with the government guidelines as well as UKHospitality and respective trade association guidelines.
EATING WITH US
We have put a number of measures in place to ensure that our guests and staff are safe within our restaurant.
All staff and guests will be required to wear a face covering at all times when in the building, unless seated to eat and drink.Â
We have a new entry and exit system in place to manage the flow of guests in and out of the restaurant. You will be asked to sanitise your hands on arrival and to ring the bell to attract the attention of our front of house team. We have reduced the number of bookings per slot to ensure that we do not have too many guests waiting to be seated at any one time. We ask that guests arrive promptly so that we can avoid people queuing. If you arrive early, we may ask you to come back when your table is ready.
Our front of house team will take you to your table once it is available. Â
Slots will be resticted to 1 hour 45 minutes, in order to allow us to properly sanitise and disinfect tables and contact points in between guests. We will be unable to extend slots for guests who arrive late.
We have removed tables and changed our layout to create more distance between guests and there are sneeze guards / screens in between tables and on the bar.
We have created an online menu accessed via a QR code or via our website, and instructions are available on each table. You won't have to order through an app though and our front of house team will be on-hand to help, and will take orders directly from guests.Â
We will operate on the basis of contactless payments only and are not currently accepting cash.Â
ADDITIONAL RESTRICTIONS
At the moment, we are unable to accomomodate tables for more than 4 people (this can be from 4 separate households). We are unable to put tables together and we are not permitted to knowingly take bookings for more than 4 people. At all times, we will comply with the guidance / requirements issued by the Welsh Government and Conwy County Borough Council.
Guests will have to bring ID and we will need to take the name and contact details of everyone in your party. You will also be expected to check into the NHS Wales' 'track and trace' programme.
We will update this page as new information becomes available.
STAYING WITH US
CHECKING IN & OUT
We usually love meeting our guests, it's one of the reasons we chose this business, but at the moment, we have to do what we can to keep our guests safe. We’ve therefore made our check-in and check-out process contactless while we are managing the risks of Covid-19.
Check-in will start at 4:00pm to allow extra time for cleaning to take place, and has been extended to 9:00pm, to minimise the risks of guests arriving together. On the day before you are due to arrive, you will get an email from us notifying you of the code to open the front door. You'll also get directions to your room, as well as access to a 'Guest Area' on our website with lots of useful information. Don’t worry, we’ll still be on hand to check that everything is OK and you will be able to use our online messaging service / Whatsapp to get in touch with us if you need something.
Check-out will be 8:00-10:30am. Payment for your room will be taken according to the rate that you have chosen. Payment for any additional charges will be taken on the day of departure using the card that you booked with.Â
FOOD & DRINK
We have our same delicious breakfast menu with hot and cold options, but we have to do things differently for a while. We still have our breakfast buffet items, but until 17th May, we'll be bringing them to your room. All food and drink will be covered while in transit. Things are taking a little longer than usual because of this, so we are allocating slots for guests and asking that you order your breakfast and book your slot with us before 10pm the night before. All you need to do is visit GUEST SERVICES  and click on 'breakfast' to access our breakfast form.Â
If you have an early start, don't worry, we can organise a 'breakfast to go' bag with fruit, a cereal bar, breakfast muffin, yoghurt, fruit juice, water and porridge pot.
HOUSEKEEPING DURING YOUR STAY
We are trying to limit contact with and between guests as much as possible, and we are asking guests to let us know if they would like their rooms to be serviced and to book in a slot. For those who do not want their room to be serviced, we can replenish things like coffee, tea and towels based on what you need, and will bring the items to your room on a tray. We will not be stripping beds until guests leave, unless you specifically request that we do so.Â
FOOD HYGIENE
We already have a 5 star rating on Conwy Council's Food Hygiene system, but we have recently revisited all of our standard operating procedures to ensure that all food and drink will be prepared with the strictest of hygiene standards.